A Lasting Commitment to Quality 

For Cyndi Wall, Quality Assurance Manager at ArcWorks, a commitment to quality means always looking for ways to improve. Whether she is reviewing procedures or talking with staff on the manufacturing floor, she sees something that falls short of a standard as an opportunity to make it better. That outlook guides her work and reflects one of the most important values at ArcWorks. 

A Foundation in Quality

Cyndi’s journey in manufacturing and quality began at Xerox, where she was one of eighteen Organizational Effectiveness Specialists worldwide—and the very first woman in that role. She spent thirteen years at Xerox, where she developed skills in leadership, teamwork, management, and quality assurance. Cyndi also helped introduce ISO to Xerox, gaining extensive experience with quality requirements and processes. 

After leaving Xerox in 2001, she worked for her church as the Director of Elementary Ministry. Later, she was the assistant to the quality manager at Easter Seals, where she focused on the quality of care and support that people received.  

Turning Challenges into Opportunities

In 2012, she began her career at ArcWorks as the Quality Assurance Manager. At that time, ISO audits would identify ‘findings’—procedures, policies, or documents that were not in compliance. Cyndi recalls that there would be “five, six, seven findings” during the two audits ArcWorks had each year. These findings never scared Cyndi. To her, every finding was an opportunity. 

“I see them differently,” she explained. “Some people see it as a bad thing. I see it as an opportunity. If somebody can see something that we haven’t found, then that just gives us an opportunity to improve.” 

During her first few years at ArcWorks, she improved quality inspections and procedures. She created a monthly schedule to ensure internal inspections and audits were completed properly and on time. Eventually, ISO audits yielded fewer findings as those procedures took hold. ArcWorks remained findings-free for three years in a row, and the frequency of the ISO audits was reduced to once a year. 

Returning to a Place She Loves

In 2021, Cyndi partially retired from ArcWorks but continued working on a per diem and contract basis. Five years later, in 2026, she was asked to return full time as the Quality Assurance Manager. Being invited back gave her a sense of pride and accomplishment—a sign that her previous years at ArcWorks had made a lasting impact. 

Since rejoining the team, she is often out on the floor, hearing directly from assembly operators and other staff about occasional product nonconformities and checking on the cleanrooms. She is also a member of the safety committee, helping ensure effective safety training and procedures are in place. 

Cyndi is excited to be back at ArcWorks. For her, ArcWorks offers everything she could want in a career. “I fell in love with the whole place, the people—the people we support and the staff—what we do, the whole ball of wax… I could never recreate this.” 

To connect with Cyndi Wall, Quality Assurance Manager, email cwall@arcmonroe.org or call (585) 698-1320 ext. 1330